privacy policy
KitchensTime.com
PRIVACY POLICY
The Company, KitchensTime.com, values the privacy of its online visitors and customers using its products and services (including, but not limited to KitchensTime.com). The Company adheres to applicable privacy policy protection laws, including the European Union General Data Protection Regulation (“GDPR”) and the Swiss and EU Privacy Shield Frameworks.
1. Definitions
Personal Data here means information directly identifying you or linking to you by associating with Personally Identifying Information. For instance:
(i) Your account registration information on our website and in our App.
(ii) When you request support from us or report problems.
(iii) Information provided from using specific services or features.
(iv) Information from completing surveys or questionnaires.
(v) Technical information, including the Internet protocol (IP) address used.
(vi) Your log-in information, browser, time zone setting, browser plug-in types, versions, operating system, and platform.
(vii) Details of transactions, purchases, and payments you made.
(viii) Your website interaction: URLs, clickstream, viewed/searched products, page response, download errors, time spent, and page interaction details.
(ix) Information received from third parties like business partners, sub-contractors, payment and delivery services, referrals by other users.
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The Company also processes anonymous data, aggregated or not, to analyze and generate statistics about customer habits, usage patterns, and demographics, as outlined in KitchenTimes Privacy Policy. Such data doesn’t identify specific customers. The Company may share this anonymous data, aggregated or not, with third parties. Note that the Company might allow third parties to offer subscription/registration-based services through its site. The Company isn’t liable for actions/policies of such third parties; check their privacy policies when sharing personally identifiable information.
Using the Company’s website implies agreement with its privacy policy, including KitchenTimes Privacy Policy. If you disagree, please avoid using the Company’s website(s).
2. Why the Company Collects and Processes Data
The Company collects and processes Personal Data for the following reasons:
(a) performing our agreement with you to provide content and services, including providing, improving, and developing our services;
(b) researching, designing, and launching new features or products;
(c) We provide alerts, updates, and materials as well as information about our services based on your requests or sign-ups.
(d) collecting overdue amounts;
(e) Responding to legal proceedings, seeking advice, or serving the Company’s or third-party interests, like our other customers’ interests.
(f) compliance with legal obligations that we are subject to;
(g) communicating with you and responding to your questions or requests;
(i) purposes directly related or incidental to the above; or
(j) where you have given consent to it.
Our reasons for collecting and processing Personal Data define data collection, usage, storage (section 4), access (section 5), and user rights (section 6).
3. What Data We Collect and Process
3.1 Basic Account Data
When setting up an Account, the Company will collect your email address and country of residence. You are also required to choose a user name and a password. The provision of this information is necessary to register a User Account. You are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.2 Transaction and Payment Data
To make an online transaction, you must provide payment data to the Company. For credit card payments, typical information (name, address, card number, expiration date, security code) is needed. This data is processed and sent to your chosen payment service provider for the transaction and anti-fraud checks. The Company also receives data from your payment service provider for the same purposes.
3.4 Your Use of the Websites
We collect a variety of information through your general interaction with the websites, Content, and Services offered by us. Personal Data we collect may include, but is not limited to, browser and device information, data collected through automated electronic interactions, and application usage data. Likewise, we will track your process across your websites and applications to verify that you are not a bot and to optimize our services.
3.5 Your Use of Services and other Subscriptions
To offer services, we collect and use data about your activity in our Content and Services. “Content-Related Information” encompasses your ID, preferences, progress, time spent, and device details, including OS, settings, identifiers, and crash data.
3.6 Tracking Data and Cookies
We use “Cookies” – text files placed on your computer – to analyze user interactions. Similar technologies like web beacons, pixels, and ad tags help us recognize you across devices for improved services and marketing. Adjust browser settings to control cookies. Our servers log your global IP address when you visit our services.
3.7 Third Party Services
This website uses Google Analytics (“Third Party Service“). Third-Party Service uses “cookies”, which are text files placed on visitors’ computers, to help the website operators analyze how visitors use the site. The information generated by the cookie about the visitors’ use of the website will generally be transmitted to and stored by Third-Party Service on servers in the [United States]. Please be aware that Company cannot or does not control the use of cookies or the resulting information by the Third Party Service.
On behalf of the website operator, Third Party Service will use this information for the purpose of evaluating the website / location / credentials for its users, in order to compile reports on website activity and to provide other services relating to website activity and internet usage for website operators.
Third-Party Service will not associate the IP address transferred any other data held by the Company. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that in this case, you may not be able to use the full functionality of this website.
3.8 Content Recommendations
We may process information collected under section 3 so that content, products and services shown on the pages and in update messages displayed when launching the service can be tailored to meet your needs and populated with relevant recommendations and offers. This is done to improve your customer experience.
Subject to your separate consent or where explicitly permitted under applicable laws on email marketing, the Company may send you marketing messages about products and services offered by the Company to your email address. In such a case we may also use your collected information to customise such marketing messages as well as collect information on whether you opened such messages and which links in their text you followed.
You can opt out or withdraw your consent to receive marketing emails at any time by either withdrawing the consent on the same page where you previously provided it or clicking the “unsubscribe” link provided in every marketing email. Notwithstanding any opt out of promotional or marketing emails by you, we reserve the right to contact you regarding account status, changes to the user agreement and other matters relevant to the underlying service and/or the information collected.
3.9 Information Required to Detect Violations
We collect necessary data to detect, investigate, and prevent fraud, cheating, and other violations of laws (“Violations”). This data is solely used for these purposes and stored minimally. If Violation is indicated, we retain data for legal claims within statute of limitations or until case resolution. Specific data details may not be disclosed if it compromises detection, investigation, and prevention mechanisms.
4. How We Store Data
4.1 Period of Storage
We will retain your information for the duration needed to fulfill the purposes of collecting and processing it. If the law permits longer storage, we’ll adhere to the legal storage and retention period. Specifically, upon your termination of the User Account, we will earmark your Personal Data for deletion, except if legal obligations or other legitimate purposes require extended storage. Deletion will result in the loss of all your data and credits.
4.2 Deletion of Data
In situations where we cannot fully delete Personal Data to maintain system consistency, user experience, or the community, we will permanently anonymize your information. Please be aware that the Company must retain specific transactional data as mandated by statutory commercial and tax laws for up to ten (10) years.
If you withdraw your consent on which a processing of your Personal Data, we will delete your Personal Data without undue delay to the extent that the collection and processing of the Personal Data was based on the withdrawn consent.
If you exercise a right to object to the processing of your Personal Data, we will review your objection and delete your Personal Data that we processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.
4.3 Location of Storage
The data that we collect from you may be transferred to, and stored at United States, or a destination outside of your jurisdiction. It may also be processed by third parties who operate outside of your jurisdiction. By submitting your personal data you agree to this transfer, storing or processing of data outside of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this privacy policy.
5. Who Has Access to Data
5.1 The Company and its subsidiaries may share your Personal Data among themselves to fulfill the purposes outlined in section 2. This may involve overseas offices, affiliates, business partners, and counterparts, especially during reorganizations, sales, or mergers.
5.2 Your Personal Data may be shared with third-party providers offering customer support services related to our goods, Content, and Services. This is done in line with this Privacy Policy and for customer support purposes.
5.3 We may also share your information with our personnel, agents, advisers, auditors, contractors, financial institutions, and service providers. This is related to our operations, order fulfillment, payment processing, and legal obligations under applicable laws worldwide.
5.4 As per internet standards, we may share certain information (such as IP address and content identification) with third-party network providers offering content delivery and server services. This enhances digital content delivery based on your location.
5.5 You can link your User Account to third-party accounts. If you agree, we might combine information from third parties with your User Account data as allowed by your consent. We’ll inform you before linking and ensure compliance with the third party’s privacy policy.
5.6 The Company may release Personal Data to comply with court orders or legal requirements.
6. Your Rights and Control Mechanisms
You have the right to:
(a) check whether we hold personal data about you;
(b) access any personal data we hold about you;
(c) require us to correct any inaccuracy or error in any personal data we hold about you;
(d) request for the deletion of your personal data through the deletion of the user account.
The data protection laws of the European Economic Area and other territories grant their citizens certain rights in relation to their Personal Data. While other jurisdictions may provide fewer statutory rights to their citizens, we make the tools designed to exercise such rights available to our customers worldwide.
As a resident of the European Economic Area you have the following rights in relation to your Personal Data:
6.1 Right of Access
You have the right to access your Personal Data. Request information about its retention, access, or duplicates, free of charge. Utilize this right through the Privacy Dashboard. If the request impacts the rights and freedoms of others or is clearly unfounded or excessive, we retain the right to charge a reasonable fee or refuse the request, considering the administrative costs involved in providing the information or communication or taking the action requested.
6.2 Right to Rectification
We strive to maintain the accuracy and currency of your Personal Data during processing. We implement appropriate measures to achieve this goal, ensuring your Personal Data serves its intended purposes. If you find any inaccuracies or incompleteness in your Personal Data, you can update the information you provided through the Privacy Dashboard.
6.3. Right to Erasure
You have the right to obtain deletion by us of Personal Data concerning you by deleting your User Account via the support page.
As a result of deleting your User Account, you will lose access to services, including the User Account, Subscriptions and service-related information linked to the User Account and the possibility to access other services you are using the User Account for.
We allow you to restore your User Account during a grace period of 30 (thirty) days from the moment you request deletion of your User Account. This functionality allows you not to lose your account by mistake, because of your loss of your account credentials or due to hacking. During the suspension period, we will be able to finalize financial and other activities that you may have initiated before sending the User Account deletion request. After the grace period, Personal Data associated with your account will be deleted subject to section 4. above.
Deleting your User Account and, consequently, your Personal Data, can be complex in certain instances. The period for erasing Personal Data might be extended, not exceeding two additional months, depending on request complexity and volume.
6.4 Right to Object
When our processing of your Personal Data is based on legitimate interests according to Article 6(1)(f) of the GDPR / section 2.c) of this Privacy Policy, you have the right to object to this processing. If you object we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing as described in Article 21 of the GDPR; in particular if the data is necessary for the establishment, exercise or defence of legal claims.
You also have the right to lodge a complaint at a supervisory authority.
7. Children
The minimum age to create a User Account is 13. the Company will not knowingly collect Personal Data from children under this age. Insofar as certain countries apply a higher age of consent for the collection of Personal Data, the Company requires parental consent before a User Account can be created and Personal Data associated with it collected. The Company encourages parents to instruct their children to never give out personal information when online.
8. Contact Info
You can contact the Company’s data protection officer at the address below.
While we review any request sent by mail, please be aware that to combat fraud, harassment and identity theft, the only way to access, rectify or delete your data is through logging in with your User Account at privacy@KitchensTime.com.
KitchensTime.com
Attention: Privacy Officer
9. Mediavine Programmatic Advertising (Ver 1.1)
The Website collaborates with Mediavine to oversee third-party interest-based advertising on the Website. When you visit the Website, Mediavine serves content and ads, utilizing both first and third-party cookies. These cookies, small text files, are sent to your computer or mobile device to retain browsing information.
The Website’s cookies are first-party, while those generated by other domains are third-party, often for behavioral advertising and analytics. We may use Tags like third-party cookies, tags, pixels, beacons to monitor ad interactions and optimize targeting. Most browsers offer options to block or clear cookies.
While rejecting cookies may limit the Website’s functionality, note that this doesn’t prevent seeing non-personalized ads. The Website uses cookies for serving personalized ads, collecting data like IP Address, OS type/version, device type, and more. This data helps deliver targeted ads across devices, apps, and browsers. Mediavine Partners may combine this data with other sources for interest-based advertising.
This data comprises usage, cookie info, device details, ad interactions, geolocation, traffic data, and referral sources. Mediavine Partners may create unique IDs to build audience segments for targeted advertising.
10. Revision Date
This privacy policy was last updated on 27 February 2022 (“Revision Date“). If you were a user before the Revision Date, it replaces the existing Privacy Policy. The Company reserves the right to change this policy at any time by notifying the users of the existence of a new privacy statement. This policy is not intended to and does not create any contractual or legal rights in or behalf of any party.
